Summary

A Home Delivery Manager's role focuses on keeping home delivery customers satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to in-home customers. Duties can vary, based on the type of company. The home delivery manager monitors inventory to ensure the organization will meet customer demands and analyzes risks in the supply chain. This role requires someone who can keep a positive relationship with customers, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.

Responsibilities

  • Develop the schedule to adequately staff the department.
  • Review customer orders and plan and coordinate delivery activities
  • Build positive and productive working relationships with customers for business growth.
  • Analyze and troubleshoot delivery issues in a timely fashion.
  • Manage a delivery team to ensure timely and accurate customer deliveries.
  • Oversee daily activities of delivery team and provide direction and guidance as needed.
  • Perform resource allocations and workload assignments according to delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Evaluate the performance of team members and determine training needs.
  • Serve as primary contact for customer inquiries and concerns.
  • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
  • Perform customer negotiations for delivery rates.
  • Develop process improvements to achieve cost effectiveness and time saving.
  • Make critical business decisions to meet customer expectations.
  • Develop scope and budget for delivery projects
  • Report delivery status to customers and develop required delivery documentations.
  • Review customer orders and plan and coordinate delivery activities
  • Build positive and productive working relationships with customers for business growth.
  • Analyze and troubleshoot delivery issues in a timely fashion.
  • Manage a delivery team to ensure timely and accurate customer deliveries.
  • Oversee daily activities of delivery team and provide direction and guidance as needed.
  • Perform resource allocations and workload assignments according to delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Evaluate the performance of team members and determine training needs.
  • Serve as primary contact for customer inquiries and concerns.
  • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
  • Perform customer negotiations for delivery rates.
  • Develop process improvements to achieve cost effectiveness and time saving.
  • Make critical business decisions to meet customer expectations.
  • Develop scope and budget for delivery projects
  • Report delivery status to customers and develop required delivery documentations.
  • Collect Payment.
  • Verify ID of customer to ensure legal status of customer receiving product.

Physical Demands

  • Must be able to lift up to 50 pounds occasionally
  • Must be able to carry, bend, stand, file documents, lift, and push/pull as needed

Position Type/Expected Hours of Work

  • Must be able to work a flexible schedule, including nights and weekends.

Travel

  • Occasional Deliveries

Required Education and Experience

  • Must be 21 years of age.
  • Bachelor's Degree
  • 5+ years of experience as an individual contributor in customer service and logistics.
  • 3+ years of experience in a people leadership role.
  • Knowing how to use software for business-decision support, supply chain management and enterprise resource planning is also important, and roles in technology companies can require additional technical skills.
  • Clear Driving Record

Preferred Education and Experience

  • Customer relationship management, project management and quality control are helpful.

Work Authorization/Security Clearance

  • There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.
  • Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

The Source is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.