Summary

The assistant general manager – operations provides leadership that drives total store results with specific ownership for the operations of the store including inventory management, organization standards for product and non-merch, cash processes, receiving, fulfillment, vault and online pickup. They drive results by developing and executing short term action plans and long-term strategies. In addition, they own the housekeeping and maintenance of the total store to create and excellent team member and customer experience, while meeting and exceeding company productivity standards. This role must have the drive to help people and solid knowledge of Cannabis as well as other products available. Ensures compliance with all company policies and procedures, as well as local and state laws, regulations and ordinances.

Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

  • Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
  • Serves on Sales Leadership Team and is responsible for total store results
  • Optimizes labor planning by partnering with schedule lead weekly
  • Reviews and tracks cash audits including deposit records, out of balance issues and communications to Asset Protection and balance of SLT
  • Executes packaging inventory, supply orders, damages and testers to standard
  • Updates and manages all team member common areas such as bulletin boards, postings, and compliance related materials are posted/available. Ensures timely purge of documents and follows record retention policies
  • Ensures standard operating procedures are adhered to and up to date and other compliance related items
  • Owns partnering with Asset Protection in the development and implementation of store strategy to reduce shrink
  • Owns and ensures accuracy of the physical inventory process, including planning, delegation and execution
  • Maximizes sales potential by spending 50% of scheduled time on the sales floor
  • Demonstrates excellent session lead (SL) behaviors
  • Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
  • Gains business insight and creates SMART action plans that improve execution and results
  • Leads and delegates, as appropriate, the execution of all company initiatives
  • Plans for and facilitates consistent communication to all positions
  • Accountable for payroll budget, target wage rate and other controllable expenses
  • Conducts team member observations and provides feedback and coaching
  • Ensures housekeeping and maintenance of total store is executed
  • Accountable for all activities related to providing a safe working environment
  • Creates an awareness of and builds capabilities in asset protection by fostering a culture of honesty and connecting the links between customer service, team member engagement and shrink

Builds a high-performance team:

  • Attracts, recruits and hires highly qualified team members to support the functions of operations
  • Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition
  • Coaches direct reports to leverage the talent lifecycle with team
  • Ensures quality onboarding of team members in partnership with department managers and AGM - Talent
  • Builds team member connectivity and manages team member relations of direct reports and other team members
  • Ensures back of house team members are cross trained in receiving, fulfillment, and vault processes
  • Partners with general manager to establish clear performance goals and objectives
  • Communicates effectively with multi-unit manager, Sales Leadership Team, team members and peers, including cascading relevant information to direct reports
  • Partners with general manager to establish clear performance goals and objectives
  • Communicate and embody the company vision and values

Takes responsibility for the following metrics:

  • Total store sales
  • Shrink
  • Retention

Work Environment:

Dispensary

Physical Demands

  • Must be able to lift 50lbs occasionally, as well as, able to carry, bend, stand, lift, and push/pull as needed

Position Type/Expected Hours of Work

  • Schedule flexibility to include evenings and weekends

Travel

  • None

Required Qualifications

  • Proven ability to effectively delegate, follow up and communicate with all levels of the organization
  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills
  • Demonstrates ability to assess talent, coach, develop and manage performance
  • Schedule flexibility to include evenings and weekends
  • Associates Degree or equivalent job experience (Bachelor’s degree preferred)
  • 3+ years as individual contributor in a retail environment
  • Minimum of 1-year experience in lead role
  • Experience as an Assistant General manager in retail management – preferred high volume
  • Knowledge and understanding of the medicine, specifically, must have the knowledge of various strains, genetics, THC content, and all relevant terminology
  • Must be 21 or over
  • Cannabis retail management experience preferred
  • Must pass any and all required background checks
  • Must possess current state cannabis worker license or permit (if applicable)
  • Must have own vehicle, full insurance, and a clean driving record

Preferred Qualifications

  • Cannabis retail management experience preferred.

Work Authorization/Security Clearance

There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.

Successful completion of a thorough personal reference check and background check from the Nevada Department of Taxation. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become obtain a dispensary agent.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

The Source is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.